FAQs

 

1. How can I contact you?

You can reach us by email at pupadiseofficial@gmail.com. We strive to respond to all inquiries within 24-48 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We ensure that all items are sourced from reputable manufacturers to maintain quality and reliability.

3. Can I get a refund on my product?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. What is the process for returning an item?

To initiate a return, please contact us at pupadiseofficial@gmail.com. We will provide you with instructions on how to return your item.

5. Are there any items that cannot be returned?

Yes, certain items such as perishable goods, custom products, and personal care items cannot be returned. Please refer to our return policy for more details.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days, though it may take additional time for your bank to post the refund.

7. Can I exchange my product for a different one?

The fastest way to exchange an item is to return the original product and make a separate purchase for the new item once the return is accepted.

8. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination. Please check our shipping policy for more information.

9. What should I do if my item arrives damaged?

If your item arrives damaged or defective, please contact us immediately at pupadiseofficial@gmail.com so we can evaluate the issue and provide a resolution.

10. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order's status on the shipping carrier's website.